End User Agreement

This agreement is between you and Taxy Pty Ltd (ABN 33 666 815 890, Level 7, 88 Phillip Street, Sydney NSW 2000) (“Taxy”, “we”, “us”). It applies to every individual who accesses or uses the Taxy platform at app.taxy.au (the “Platform”) — whether you work at the accounting practice that subscribes to Taxy (the “Firm”) or you are a client of the Firm invited into the Platform. If you don’t agree to it, don’t access the Platform.

Your use of the taxy.au website is covered separately by our Website Terms of Use.

Last updated: 2 July 2026.

1. Acceptance

You accept this agreement by accessing or using the Platform. Where we ask you to confirm your acceptance in the Platform (for example, by ticking a checkbox when you first sign in), doing so also records your acceptance — but this agreement binds you from your first access even if we haven’t asked you to confirm it. If we update this agreement, we will publish the updated version at taxy.au/legal/end-user-agreement and, for material changes, notify you — by email or a notice in the Platform — a reasonable time before the change takes effect. The updated version applies from your next access after it takes effect.

2. Your relationship to the Firm’s agreement

The Firm’s use of the Platform is governed by its agreement with us — the Cloud Service Agreement (Standard Terms at taxy.au/legal/terms, plus the Firm’s Cover Page). In this agreement:

  • the “Platform” means the Taxy cloud service at app.taxy.au, together with any software and documentation we provide for use with it (what the Cloud Service Agreement calls the “Product”);
  • the “Firm” means the entity under whose agreement with us your access is provided (the Cloud Service Agreement’s “Customer”); and
  • “you” means any individual who accesses or uses the Platform through an account, invitation, or login provided under the Firm’s agreement — whether you work at the Firm or are a client of the Firm, and whether or not you are acting on the Firm’s behalf.

The Firm remains responsible to us for what you do on the Platform. This agreement gives you permission to use the Platform as the Firm has set it up for you; it doesn’t make you a party to the Cloud Service Agreement, and it doesn’t give you any rights under it. If this agreement conflicts with the Cloud Service Agreement, the Cloud Service Agreement prevails between us and the Firm.

3. Your account

Your login is personal to you. Keep the details on your account accurate, and only use the Platform through your own account — never through someone else’s.

4. Keeping your account secure

Security on your side of the login matters as much as ours. You must:

  • keep your credentials secret — don’t share your password, login link, or any verification code with anyone, including colleagues and the Firm;
  • not share logins — one account, one person; if someone else needs access, ask the Firm to invite them;
  • use multi-factor authentication where we offer it, and keep it switched on;
  • choose a strong password that you don’t use on any other service; and
  • tell us promptly at security@taxy.au — and tell the Firm — if you suspect your credentials are lost, stolen, or being used by someone else.

Anything done through your login is treated as done by you. You are responsible for all activity that happens through your login until you notify us that it is compromised, except to the extent the activity results from our failure to secure the Platform.

5. Acceptable use

Only use the Platform for the tax and accounting work it is provided for, and don’t: break the law; access data, accounts, or parts of the Platform you haven’t been authorised to access; interfere with or probe the Platform’s security or operation; upload malicious code; scrape or harvest data at scale; misrepresent your identity; copy, resell, or reverse engineer the Platform; or upload content you don’t have the right to share. We may suspend or remove your access if you breach this agreement, if the Firm asks us to, or if the Firm’s own agreement with us ends.

6. Confidentiality and privacy

Through the Platform you may see information about the Firm, its clients, and Taxy that is sensitive or confidential — including tax and financial details. Only use it for the purpose it was shared with you, and don’t disclose it to anyone who isn’t authorised to see it. How we handle your personal information is explained in our Privacy Policy. If you are a client of a Firm, the Firm controls the information it collects from you through the Platform — contact the Firm first about that information.

7. Intellectual property

Taxy and its licensors own the Platform and everything in it that we provide (software, design, text, logos, the Taxy name). You get no rights in the Platform other than permission to use it under this agreement. Content you or the Firm submit (what the Cloud Service Agreement calls “Customer Content”) stays yours or the Firm’s, as agreed between you and the Firm.

8. Liability

To the extent permitted by law, Taxy is not liable for any loss arising from your failure to meet your obligations under this agreement — including loss caused by a weak or reused password, a shared login, multi-factor authentication being switched off, or a delay in telling us your credentials were compromised. Where we make a security feature optional, you are responsible — meaning we are not liable — for any consequences of choosing not to use it. The Platform is provided to you “as is”; any warranties or service commitments we make are made to the Firm under the Cloud Service Agreement, not to you.

To the extent permitted by law, our liability to you in connection with the Platform or this agreement — in contract, tort (including negligence) or otherwise — is limited as follows:

  • we are not liable for any loss of revenue or profit, loss of goodwill, loss of anticipated savings, tax, legal or accounting compliance issues, damage to reputation, or any indirect, consequential, incidental, punitive, exemplary or special loss, damage or expense;
  • for loss or corruption of data, our liability is limited to taking reasonable steps to try to recover that data from our available backups; and
  • our total aggregate liability to you in any circumstances is limited to the total amount you have paid us in the 12 months immediately before the date the claim arose.

Regardless of the above, our liability to you is not limited where the law does not allow us to limit it — for example, if your loss results from our fraud, gross negligence, or wilful misconduct. Nothing in this agreement excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. Where our liability for breach of such a guarantee can be limited, it is limited — at our option — to re-supplying the relevant services or paying the cost of having them re-supplied.

9. Governing law

This agreement is governed by the laws of New South Wales, and the courts of New South Wales have jurisdiction.

10. Contact

Questions about this agreement? info@taxy.au · Security concerns: security@taxy.au · Taxy Pty Ltd, Level 7, 88 Phillip Street, Sydney NSW 2000.